Your Privacy Is Our Responsibility

Scope of Information Collection

When you register and use services at btg88, we may collect the following types of personal information:

• Full name, date of birth, and nationality
• Email address and mobile number
• Current address and postal code
• National ID or passport number (for identity verification)
• Payment-related information such as bKash, Nagad, or Rocket account numbers
• Login credentials — username and encrypted password
• IP address, browser information, and device identifier data
• Platform activity — betting history, login logs, and transaction records

This information is used solely for managing your account, ensuring security, and fulfilling legal obligations.

Purpose of Information Use

btg88 uses collected personal information for the following lawful purposes:

• To complete account registration and identity verification (KYC)
• To process deposits, withdrawals, and other financial transactions
• To provide customer support and resolve complaints
• To monitor for fraud and money laundering prevention
• To enforce responsible gambling policies
• To send personalised offers and promotional messages (with your consent)
• To improve platform security and technical performance
• To meet legal obligations and regulatory requirements

Cookies and Tracking Technologies

btg88 uses cookies and similar tracking technologies to improve the user experience. Cookies are small data files stored in your browser that allow us to:

• Keep your login session active
• Remember your language and display preferences
• Analyse site traffic and usage patterns
• Detect security threats

You can disable cookies in your browser settings, but some platform features may become limited as a result. The use of non-essential cookies beyond necessary (essential) cookies depends on your consent.

Sharing Information with Third Parties

btg88 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared with trusted partners in specific circumstances:

• Payment processors: Payment gateways such as bKash, Nagad, and Rocket — solely to complete transactions.
• Identity verification services: Authorised verification agencies to comply with KYC and AML requirements.
• Technology providers: Hosting and security specialists who assist in operating the platform.
• Legal authorities: When there is a valid legal request or court order.

All such partners are contractually bound to protect the confidentiality of your information. They may only use the information received for the specified purpose.

Data Storage and Security

To ensure the security of your information, btg88 applies industry-standard technical and administrative safeguards:

• 256-bit SSL/TLS encryption used for all data transmissions
• Passwords and financial information stored in encrypted format
• Regular security audits and vulnerability testing on servers
• Access controls — only authorised staff can view information
• Automated monitoring systems to detect suspicious activity

Information is retained for as long as your account is active and, after closure, for the period required by applicable legal obligations.

Your Rights

As a btg88 user, you have the following rights regarding your personal information:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or outdated information.
• Right to erasure: In certain circumstances, you can request that your information be deleted (subject to legal limitations).
• Right to object to processing: You can request to opt out of marketing communications.
• Right to data portability: You can receive a structured copy of your data.
• Right to withdraw consent: You can withdraw consent for optional data processing at any time.

To exercise these rights, contact us via live chat or email. We generally process requests within 30 working days.

Information of Minors

btg88 strictly prohibits participation by anyone under the age of 21. We do not knowingly collect personal information from any minor. If you suspect that a child or teenager has registered on our platform, please notify us immediately — we will verify the account in question, take the necessary action, and securely delete that information.

Marketing Communications and Consent

If you gave consent to receive marketing messages at the time of registration, btg88 may send you relevant offers, promotions, and updates by email or other means. You can withdraw this consent at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Changing your notification preferences from account settings
• Contacting us directly via live chat

Even if you stop marketing messages, you will continue to receive important security and transaction messages related to your account.

Links to Third-Party Websites

The btg88 platform may occasionally include links to third-party websites. btg88 is not responsible for the privacy practices or content of these external websites. You are advised to read the privacy policy of any external site before visiting it.

International Data Transfers

btg88's servers and data processing infrastructure may be located in various countries. When your personal information is transferred outside Bangladesh, we ensure that:

• The destination country maintains adequate data protection standards
• Appropriate contractual protections are in place with the data recipient
• Transfers are carried out in compliance with international legal requirements

Changes to the Policy

btg88 reserves the right to update this Privacy Policy at any time due to business needs or legal obligations. If significant changes are made, we will notify you by email or through a notice on the platform. Continued use of the service after any changes will be considered acceptance of the revised Policy. You are therefore advised to review this page regularly.